Customer Care
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We want you to be happy with your purchase. If you change your mind about an online purchase, you have the right to cancel your order within 14 days of receiving your item, in accordance with UK consumer law.
Cancelling an Order
We usually aim to fulfil orders within 24 hours. If you change your mind shortly after placing an order, please contact us as soon as possible.
If your order has not yet been dispatched, we will cancel the order and issue a full refund.
If your order has already been dispatched, please follow the return procedure below.
How to Request a Return
If you would like to return an item, please contact us within 14 days of receiving your order and let us know that you wish to cancel your purchase.
You can return your item either by post or in person.
Return by Post
If returning an item by post:
Please contact us before sending the item back so that we can provide the return instructions.
You are responsible for arranging and paying the return postage.
Please package the item securely. Where possible, please use the original packaging to help protect the item during transit.
You are responsible for the item until it reaches us, so we recommend using an appropriate tracked and insured delivery service.
Once we receive the item, we will check its condition before processing your refund.
Return in Person
If you would prefer to return an item in person, please contact us first to arrange a suitable date and time. Please do not visit without making an appointment.
Condition of Returned Items
As our products are antique and vintage pieces, please take care when handling and packaging your return.
You may handle an item as you would in a shop to establish its nature, characteristics and functioning. If an item has been handled beyond this and its value has been reduced as a result, we may make a deduction from your refund where permitted by law.
This does not affect your statutory rights if an item is faulty or not as described.
Refunds
Once we have received your returned item, we will process your refund to the original payment method.
Where you have exercised your statutory right to cancel, we will refund the purchase price and the cost of the standard delivery option you originally selected. Any additional cost paid for a more expensive delivery option is not refundable.
Your refund will be made in accordance with the applicable legal timeframes.
Faulty or Incorrectly Described Items
If an item arrives faulty, damaged or is not as described, please contact us as soon as possible.
Your statutory consumer rights apply, and we will work with you to resolve the issue appropriately.
Contact
If you have any questions about returns or refunds, please contact us at: